Atelier Care & Client Satisfaction

Returns & Exchanges

We want you to feel confident in every MARSH BARBARY purchase. If something isn't right, please review the following return and exchange guidelines.

Return Window & Eligibility

7-Day Return Window

Returns or exchanges may be requested within 7 days of delivery.

Eligibility Criteria

To be eligible for a return or exchange, items must generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • In original condition
  • With original tags attached
  • In original packaging where applicable

Items showing signs of wear, washing, alteration, damage or misuse may not be eligible for return or exchange.

Notice on Return Acceptance

Please note that not every return is automatically accepted. Final eligibility is strictly subject to atelier physical inspection and the applicable return policy.

The Return Process

To initiate a return or exchange, follow these simple steps:

  1. Contact MARSH BARBARY: Reach out within the applicable 7-day return period via our contact form or support channels.
  2. Provide Details: Share your order number and the reason for the return or exchange.
  3. Review: Our concierge team will review the request against purchase records.
  4. Instructions Provided: Once approved, reverse courier pickup or return instructions will be provided.
  5. Atelier Inspection: The returned item will be thoroughly inspected upon receipt at our studio.
  6. Resolution: Eligible refunds or replacement exchanges will then be processed.

Exchanges

Subject to availability, eligible products may be exchanged for another available size.

If the requested replacement size is unavailable, the available return/refund option will apply.

Refunds

Eligible refunds will be processed after the returned product passes quality inspection.

The refund method and processing time may depend on the original payment method and payment provider (typically 5–7 business days to reflect in your account).

Non-Returnable Conditions

Products may not qualify for return if they are:

  • Worn or perfumed
  • Washed or dry-cleaned
  • Altered or hemmed
  • Damaged after delivery
  • Missing original brand tags
  • Missing required packaging
  • Returned outside the applicable 7-day return period

Damaged or Incorrect Item

If you receive an incorrect, damaged or defective item, contact us as soon as possible with your order number and supporting photographs so our team can resolve it promptly.

Need assistance with a return?
Reach out to our concierge team with your order number for personalized guidance.
Initiate Inquiry